Where We Serve We currently serve patients in these states: Florida, Illinois, Iowa, Louisiana, Maryland, New Jersey, New York, Ohio, Oklahoma, Pennsylvania, Virginia, and West Virginia.
Policy Last Updated: November 6, 2024
Our Commitment to You
VeriNew, Inc. (“VeriNew”) and its subsidiaries are committed to safeguarding your personal information. VeriNew (referred to as “we”, “our”, and “us” throughout this notice) makes reasonable efforts to protect the security and confidentiality of the personal information we collect and to ensure that such information is used for proper business purposes. Our relationship with you is our most important asset. We understand that you have entrusted us with your private information, and we do everything we can to maintain that trust. Details of our approach to privacy and how your personal information is collected and used are set forth in this privacy policy.
When we refer to “personal data” or “personal information” in this notice, we mean any information, data, or data element, whether in electronic or other form, that, alone or in combination with other elements, can be used to distinguish, trace, or discover your identity.
Table of Contents
- Collecting Your Information
- Using Your Information
- Sharing Your Information
- SMS/MMS Communications and Data Usage
- How We Use Cookies
- Security of Your Information
- Understanding HIPAA and Your Protected Health Information
- Policy for Children
- Links to Other Websites and Third-Party Practices
- Submitting Information from Outside the United States
- Exercise Your Privacy Rights
- Retention Period
- Contact Us
Collecting Your Information
We collect information about you in a variety of ways:
Information You Provide to Us This includes personal information you provide during account registration or consultation requests:
- Name, date of birth, mailing address, telephone number, and email address
- Billing information, such as credit or debit card numbers
- Medical information, including medical history, treatment history, lab results, and medical records
- Log-in credentials
- User-generated content in public online forums on our Services
Information We Collect Automatically We may collect information automatically when you visit or use our Site, such as:
- IP address, operating system, browser version, and site interaction
- Device type if you access the Site from a mobile device
- Usage patterns, language preferences, and other technical data
Information from Social Media Platforms When you interact with our social media presence, we may collect your name, email, and content you post that is relevant to VeriNew.
Information from Third Parties VeriNew works with third parties, including healthcare providers, analytics providers, and advertisers. These third parties may provide additional information about you.
Using Your Information
Telehealth Services VeriNew uses your information to facilitate telehealth services, including appointment scheduling, access to medical records, and billing.
General Use Your information is also used for account verification, payments, customer communication, and service improvement.
Service Improvement We may conduct research and analysis to enhance our services and understand the needs of our community.
Promotional Communications We may send you promotional offers, service updates, or health-related information via email, SMS, or phone with your consent. You can manage your preferences or opt out as described below.
Marketing/Analytics We may use your information to understand service use and optimize content and advertising.
Aggregate/De-Identified Data We may de-identify data for research, analytics, and marketing purposes.
Sharing Your Information
Healthcare Providers
We share relevant information with healthcare providers to facilitate medical consultations or treatments.
Service Providers
Service providers like Google Analytics may collect information on our behalf to monitor usage and improve our Site, but customer data is not shared with third-party advertising partners.
Transfer of Assets
If VeriNew undergoes reorganization or asset transfer, your information may be shared with the new entity, subject to the commitments we have made in this Privacy Policy.
Partner Access via Secure Dashboards
VeriNew may make customer data visible to the authorized partners who provided the data. This access is strictly controlled and occurs only through secure, password-protected dashboards. Access is limited to the authorized partner, and data sharing is conducted in compliance with applicable privacy laws.
SMS/MMS Communications
VeriNew does not share phone numbers or SMS consent data collected from you for SMS/MMS communications with third parties for marketing purposes. Phone numbers are used solely for delivering important service-related messages, such as appointment reminders, health updates, and promotional offers, with your explicit consent.
SMS/MMS Communications and Data Usage
We collect your phone number when you provide it during account registration, consultations, or purchases. This information may be used to send you SMS/MMS communications, including transactional messages such as appointment reminders, service updates, and promotional offers, with your explicit consent.
Purpose of SMS/MMS Communications
We use your phone number to send you important SMS/MMS communications related to your use of Verinew’s services, including:
- Appointment reminders and confirmations
- Health-related updates and care notifications
- Promotional offers and service updates
Opt-In for SMS/MMS Communications
By providing your phone number, you consent to receiving SMS/MMS communications from Verinew. You can manage your preferences or opt out of promotional messages as described below.
Opt-Out of SMS/MMS Communications
You may opt out of receiving SMS/MMS messages at any time by replying STOP to any text message or by contacting our support team at [support email or phone number]. Opting out of promotional SMS/MMS communications will not affect the delivery of important service-related messages.
Data Sharing and Security
Your phone number and messaging preferences are stored securely and used only for communication purposes. We do not sell your personal information. Additionally, we may make this information, originally provided by our partners, visible to them through secure, password-protected dashboards, with access restricted to the authorized partner who provided the information.
How We Use Cookies
The Site uses cookies, web beacons, and similar tracking technology to gather information on how you interact with our services. Cookies help us understand website traffic and usage patterns, allowing us to improve user experience and the performance of our site.
Types of Cookies Used:
- Performance & Analytics Cookies: These cookies help us understand how visitors interact with the website by collecting and reporting information anonymously. For example:
- _ga (Google Analytics): Used to distinguish unique users.
- _ga_D2QR1VPPBM (Google Analytics): Used to persist session states across pages.
Managing Cookies: You can control and manage cookies by adjusting your browser settings to reject or remove cookies. However, disabling cookies may limit the functionality of certain parts of the Site.
Do Not Track (DNT): We recognize DNT signals when required by law. However, there is no universally accepted standard for DNT signals, and thus, we may not respond to them in all cases.
Security of Your Information
We maintain an enterprise-wide corporate security program, including encryption, multi-factor authentication, and regular reviews. However, no system is completely secure, and we cannot guarantee absolute security.
Incident Response In the event of unauthorized access or a security breach, we have procedures in place to notify affected individuals within the legally required timeframes.
Understanding HIPAA and Your Protected Health Information
The Health Insurance Portability and Accountability Act of 1996 (HIPAA) applies to specific “covered entities.” VeriNew is not a covered entity under HIPAA, meaning that data shared directly with VeriNew is not governed by HIPAA but is protected under this Privacy Policy.
What Does This Mean Practically?
- When you provide information before creating an account, it is not subject to HIPAA.
- Once a licensed provider accesses your data for treatment, that data becomes subject to HIPAA.
If you have questions about how HIPAA applies to your information, please contact us at support@verinew.com.
Policy for Children
We do not knowingly solicit information from or market to children under 18. If we become aware of data from children under 18, we will delete it.
Links to Other Websites and Third-Party Practices
Our Site may contain links to external websites. We are not responsible for their content or practices and recommend reviewing their privacy policies.
Submitting Information from Outside the United States
We operate primarily in the U.S. and apply U.S. law to our data practices. If you submit information from outside the U.S., you agree to this Privacy Policy and acknowledge that U.S. law governs.
Exercise Your Privacy Rights
Where applicable, you have the following rights:
- Right to Know: Request access to your personal data.
- Right to Amend: Correct inaccurate information.
- Right to Delete: Request data deletion, subject to exceptions.
- Right to Opt-Out of Sale or Sharing: Opt out of data sharing for targeted advertising. Contact us at support@verinew.com.
We will respond to requests within one month, with possible extensions in exceptional cases.
Retention Period
We retain personal data as required by law and for as long as necessary to fulfill service and legal obligations.
Contact Us
If you have questions or comments about this Privacy Policy, please email us at support@verinew.com. Alternatively, you may contact us via:
VeriNew 1616 International Drive McLean, VA 22102